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Shipping costs are calculated by the website. If it seems off, please send us a message. All items will ship within 3-7 business days unless otherwise stated in the listing. Custom orders, such as macrame or woodwork, may take up to 3 weeks to ship. Pre-orders will ship as soon as they arrive & are processed in our shop. All shipping costs are paid by the customer. This includes returns.
We accept returns up to 30 days after your items arrive/marked ready for pickup (for undamaged merchandise). Return shipping is paid by the customer. Items may also be returned in store. All items must be unworn/unwashed with original tags & undamaged to receive a full refund. If items arrive damaged, we must be notified within 10 days of arrival in order to process a refund or send a replacement. Proof of damages must be sent via email at firstname.lastname@example.org. All sale items are final . No returns on custom made items.
We currently accept payments made via PayPal. You can check out as a guest, or login to your PayPal to connect a card or bank account. Cash is only accepted in-store. We only accept eGift cards purchased through our website online. In-store gift cards can be purchased in-store or via email.
If you are interested in buying wholesale from us, we currently offer wholesale prices for our macrame products made in-house. Please send us an email at email@example.com to get the conversation started!