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Shipping costs are calculated by the website. If it seems off, please send us a message. All items will ship within 3-7 business days unless otherwise stated in the listing. Custom orders, such as macrame or woodwork, may take up to 3 weeks to ship. Pre-orders will ship as soon as they arrive & are processed in our shop. All shipping costs are paid by the customer. This includes returns.
We accept returns up to 30 days after your items arrive (for undamaged merchandise). Return shipping is paid by the customer. All items must be unworn/unwashed & undamaged to receive a full refund. Returns can be made in-store at no cost. If items arrive damaged, we must be notified within 10 days of arrival in order to process a refund or send a replacement. Proof of damages must be sent via email at firstname.lastname@example.org. All sale items are final (discounted merchandise not purchased with code). No returns on custom made items.
We currently accept payments made via PayPal. You can check out as a guest, or login to your PayPal to connect a card or bank account. Cash is only accepted in-store. We only accept eGift cards purchased through our website online. In-store gift cards can be purchased in-store or via email.
If you are interested in buying wholesale from us, we currently offer wholesale prices for our macrame products made in-house. Please send us an email at email@example.com to get the conversation started!